A few weeks ago I had to make a phone call to my bank to find out whether I would be charged extra when using my VISA card abroad, in Chile, to be precise. I ended up waiting for minutes in a line in some kind of call center. I was passed from one annoyed person to another and every time I had to explain my matter again.

Not cool!

The biggest problem is probably really that we don’t feel comfortable as a client in call centers, because we feel like the person at the other end of the line is  not skilled enough, little motivated and bored.

What can we do? Here’s the solution: PlayVox!

PlayVox is a people-centric call center platform developed by Arcaris, which was founded in 2011 by Oscar Giraldo, Systems Engineer from Manizales, Colombia, and Ariel Cordiviola and is so far operating in Chile, Argentina, Peru and Mexico.

From the beginning on, Arcaris was considered a global company, not only because the 7-members team comes from 5 different countries (US, France, Argentina, Chile and Colombia).

Arcaris believes that call centers are not at all about technology, but about people and that is why their platform PlayVox seeks to increase agents performance and happiness, reduce staff turnover and optimize contact center operations, ultimately resulting in more sales for his clients. Continue reading →